Frequently Asked Questions

Q: Can I order from multiple brands (Foxx, JustRite, CPC, Borosil) in a single checkout?
A: Yes. LabShopNow is built so you can shop across all partner brands and check out once, with one invoice and consolidated order tracking, instead of managing separate accounts with each manufacturer.

Q: Do you offer pricing for bulk or institutional orders?
A: Yes. Volume discount tiers are available on most products, and procurement teams can submit a Request a Quote (RFQ) for larger or recurring orders. Our lab specialists will respond with institutional pricing.

Q: Can I set up a business or institutional account?
A: Yes. Business accounts support purchase order workflows, saved order histories, and reorder shortcuts so your procurement team can move faster on repeat orders.

Q: Do you accept purchase orders (POs)?
A: Yes, for approved institutional accounts. Contact our support team to set up PO-based ordering for your organization.

Q: How long will my order take to arrive?
A: Most in-stock items ship from US-based warehouses, with estimated delivery dates shown on the product page before you check out. Custom or made-to-order items (such as certain single-use bioprocess assemblies) may have longer lead times, which are clearly noted on the relevant product pages.

Q: Do you ship internationally?
A: LabShopNow currently focuses on serving laboratories within the United States. If you have an international shipping need, contact our support team to check availability.

Q: Can I track my order?
A: Yes. Once your order ships, you'll receive tracking information by email, and you can view real-time status from your account's Order Tracking page.

Q: What if an item arrives damaged?
A: Contact our support team within 48 hours of delivery with photos of the damage. We'll arrange a replacement or refund promptly — lab schedules don't have room to wait on a slow claims process.

Q: Are the products on LabShopNow genuine brand-name items?
A: Yes. LabShopNow is an authorized channel for Foxx Life Sciences, JustRite, CPC, and Borosil. We do not sell unverified substitutes or generic knockoffs — what's listed in the specifications is exactly what ships to you.

Q: Can I get a Certificate of Analysis (COA) or Safety Data Sheet (SDS) for a product?
A: Yes, for products where these documents apply. Look for the Certifications & Documentation section on the product page, or contact support if you need a document for a specific lot or batch.

Q: How do I know which product variant is right for my application?
A: Every product page includes a “How to Choose the Right One” section comparing common variants (such as membrane pore size or cabinet capacity). For more complex decisions, our Buying Guides cover full category comparisons, and our lab specialists are available to help directly.

Q: What is your return policy?
A: Unopened, unused items in their original packaging can be returned within 30 days of delivery. Sterile, single-use, and made-to-order items are generally non-returnable once opened, for product integrity reasons — specific exceptions are listed on each product page.

Q: I ordered the wrong size or specification — can I exchange it?
A: Yes, in most cases, provided the item is unopened and unused. Contact support and we'll help you exchange it for the correct item as quickly as possible.

Q: How can I contact a lab specialist if I have a technical question?
A: Use the Live Chat or Contact Support option on any page. Our support team is trained in laboratory terminology and use-cases, not just order processing, so you can ask detailed product questions and get a useful answer.

Q: Are LabShopNow products suitable for regulated (GMP/GLP) environments?
A: Many products from our partner brands are manufactured under ISO 13485 quality systems, in certified cleanrooms, using USP Class VI materials, and are suitable for GMP environments. Always check the Certifications & Compliance section of the specific product page to confirm it meets your facility's regulatory requirements.

Q: Do your safety cabinets and safety cans meet OSHA/NFPA requirements?
A: JustRite safety cabinets and safety cans are designed to meet OSHA and NFPA 30 requirements, and many models carry independent FM Approval. Specific compliance details are listed on each product page.

Q: Can you provide documentation for an internal audit or accreditation review?
A: Yes. Certificates of Analysis, compliance documentation, and manufacturer certifications are available for applicable products — contact support with your order details and we'll compile what you need.